Get Support

Privacy Notice

Get in Touch

Last updated: September 14,2026

This Privacy Notice describes our policies and procedures on the collection, use and disclosure of your information when you use the Service, and tells you about your privacy rights and how the law protects you.

We use your Personal Data to provide and improve the Service. We collect, use and disclose your information as described in this Privacy Notice and, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, only where we have a valid legal basis to do so, including your consent where consent is required.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Notice:

  • Account means a unique account created for you to access our Service or parts of our Service.
  • Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Privacy Notice) refers to Recover360 Ltd, a company registered in England and Wales.
  • Cookies are small files that are placed on your computer, mobile device or any other device by a website, containing the details of your browsing history on that website, among its many uses.
  • Country refers to: England and Wales, United Kingdom.
  • Device means any device that can access the Service, such as a computer, a mobile phone or a digital tablet.
  • Personal Data (or “Personal Information”) is any information that relates to an identified or identifiable individual. We use “Personal Data” and “Personal Information” interchangeably unless a law uses a specific term.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • User means any individual who accesses or uses the Service.
  • Website refers to Recover360, accessible from https://recover360.co.uk.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Information

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, county, postcode, city

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as your device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device’s unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile internet browser you use, unique device identifiers and other diagnostic data.

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use tracking technologies (such as cookies) to track activity on our Service and to improve it. The technologies we use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service.
  • Web Beacons. Certain sections of our Service may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

In accordance with the Privacy and Electronic Communications Regulations 2003 (PECR) and the UK GDPR, we use non-essential cookies (that is, cookies other than the necessary/essential cookies described below) only with your consent, obtained via our cookie consent banner/preferences tool. You can withdraw or change your consent at any time using our cookie preferences tool or through your browser/device settings. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

We use both session and persistent cookies for the purposes set out below:

Necessary / Essential Cookies

Type: Session Cookies
Administered by: Us
Purpose: These cookies are essential to provide you with services available through the Website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.

Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies
Administered by: Us
Purpose: These cookies identify whether users have accepted the use of cookies on the Website and record the consent choices you have made, so that we can honour those choices on future visits.

Functionality Cookies

Type: Persistent Cookies
Administered by: Us
Purpose: These cookies allow us to remember choices you make when you use the Website, such as remembering your Account login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the Website.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage your Account: to manage your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased, or of any other contract with us through the Service.
  • To contact you: to contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including security updates, when necessary or reasonable for their implementation.
  • To provide you with news, special offers, and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information. Under UK data protection law and PECR, we will only send you direct marketing communications by electronic means (including email and SMS) where you have given your consent, or where the strict “soft opt-in” conditions apply (for example, where you purchased a similar product or service from us and were given a simple opportunity to opt out at the time). You may withdraw your consent or opt out at any time by using the unsubscribe link in any marketing email we send, replying “STOP” to any marketing text message, or by contacting us.
  • To manage your requests: to attend to and manage your requests to us.
  • For business transfers: we may use your Personal Data to evaluate or conduct a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of an insolvency process such as administration, liquidation or receivership, in which Personal Data held by us about our Service users is among the assets transferred.
  • For other purposes: we may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Service, products, services, marketing and your experience.

We may share your Personal Data in the following situations:

  • With Service Providers: we may share your Personal Data with Service Providers to monitor and analyse the use of our Service, and to contact you.
  • For business transfers: we may share or transfer your Personal Data in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business by another company.
  • With Affiliates: we may share your Personal Data with our affiliates, in which case we will require those affiliates to honour this Privacy Notice. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
  • With other users: if our Service offers public areas, when you share Personal Data or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside the Service.
  • With your consent: we may disclose your Personal Data for any other purpose with your consent.

Text Messages Privacy Notice

You have the option to receive text (SMS) messages from us. If you opt in to text messages, we will send you updates, notifications and other communications as described below. When you opt in, we will collect and store the information you provide in connection with text messaging, such as your phone number, the date and method of your consent, and message delivery and read information.

No mobile information will be shared with or sold to third parties or affiliates for marketing or promotional purposes. The phone numbers and consent records we collect for texting are never shared with anyone for any purpose, except the Service Providers that technically need to handle them to deliver the texts.

Consent to receive text messages is not a condition of any purchase or use of our Service. Where you consent to receive SMS from us, you agree to receive text messages from us related to:

  • Customer care and support
  • Account notifications, such as activity, status, or renewal reminders
  • Delivery notifications and updates on the status of a delivery
  • Authentication messages, such as one-time passcodes
  • Security alerts, such as suspicious login attempts or unusual account activity
  • Marketing and promotional offers, discounts, and other promotional content — sent only where you have given your prior consent, or the PECR “soft opt-in” conditions are met

Reply STOP to opt out of text messages at any time. Reply HELP for support. Message and data rates may apply. Messaging frequency may vary. Mobile network operators are not liable for delayed or undelivered messages.

Retention of Your Personal Data

The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Notice. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Where possible, we apply shorter retention periods and/or reduce identifiability by deleting, aggregating, or anonymising data. Unless otherwise stated, the retention periods below are maximum periods (“up to”) and we may delete or anonymise data sooner when it is no longer needed for the relevant purpose. We apply different retention periods to different categories of Personal Data based on the purpose of processing and our legal obligations:

Account Information

  • User Accounts: retained for the duration of your Account relationship plus up to 24 months after account closure to handle any post-termination issues or resolve disputes.

Customer Support Data

  • Support tickets and correspondence: up to 24 months from the date of ticket closure to resolve follow-up enquiries, track service quality, and defend against potential legal claims.
  • Chat transcripts: up to 24 months for quality assurance and staff training purposes.

Usage Data

  • Website analytics data (cookies, IP addresses, device identifiers): up to 24 months from the date of collection, which allows us to analyse trends while respecting privacy principles.
  • Server logs (IP addresses, access times): up to 24 months for security monitoring and troubleshooting purposes.

Usage Data is retained in accordance with the retention periods described above, and may be retained longer only where necessary for security, fraud prevention, or legal compliance.

We may retain Personal Data beyond the periods stated above for the following reasons:

  • Legal obligation: we are required by law to retain specific data (e.g., financial records for HMRC).
  • Legal claims: data is necessary to establish, exercise, or defend legal claims.
  • Your explicit request: you ask us to retain specific information.
  • Technical limitations: data exists in backup systems that are scheduled for routine deletion.

You may request information about how long we will retain your Personal Data by contacting us.

When retention periods expire, we securely delete or anonymise Personal Data according to the following procedures:

  • Deletion: Personal Data is removed from our systems and no longer actively processed.
  • Backup retention: residual copies may remain in encrypted backups for a limited period consistent with our backup retention schedule and are not restored except where necessary for security, disaster recovery, or legal compliance.
  • Anonymisation: in some cases, we convert Personal Data into anonymous statistical data that cannot be linked back to you. This anonymised data may be retained indefinitely for research and analytics.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices in the United Kingdom and in any other places where the parties involved in the processing are located. This means that this information may be transferred to — and maintained on — computers located outside of the United Kingdom, where data protection laws may differ from those of the UK.

Where we transfer your Personal Data outside the United Kingdom, we will ensure that appropriate safeguards are in place in accordance with UK GDPR, such as adequacy regulations, standard contractual clauses (including the UK’s International Data Transfer Agreement or Addendum), or other lawful transfer mechanisms recognised by the Information Commissioner’s Office (ICO). The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Notice, and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place, including the security of your data and other personal information.

Delete Your Personal Data

You have the right to erasure of the Personal Data that we have collected about you, subject to certain exemptions under UK data protection law.

Our Service may give you the ability to delete certain information about you from within the Service.

You may update, amend, or delete your information at any time by signing in to your Account, if you have one, and visiting the account settings section that allows you to manage your personal information. You may also contact us to request access to, correct, or delete any Personal Data that you have provided to us.

Please note, however, that we may need to retain certain information when we have a legal obligation or other lawful basis to do so.

Your Data Protection Rights

Under the UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your Personal Data:

  • The right to be informed about how your Personal Data is used
  • The right of access to the Personal Data we hold about you
  • The right to rectification if any Personal Data we hold about you is inaccurate or incomplete
  • The right to erasure of your Personal Data in certain circumstances
  • The right to restrict processing of your Personal Data in certain circumstances
  • The right to data portability, allowing you to obtain and reuse your Personal Data for your own purposes
  • The right to object to processing of your Personal Data in certain circumstances, including for direct marketing
  • Rights in relation to automated decision-making and profiling

If you wish to exercise any of these rights, please contact us using the details in the “Contact Us” section below. If you are not satisfied with our response, or believe we are processing your Personal Data other than in accordance with the law, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection issues, at www.ico.org.uk, or by calling their helpline on 0303 123 1113.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Notice.

Law Enforcement

Under certain circumstances, the Company may disclose your Personal Data if required to do so by law, or in response to valid requests by public authorities (e.g. a court or a government agency).

Other Legal Requirements

The Company may disclose your Personal Data in the good-faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of your Personal Data is important to us, but remember that no method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially reasonable means to protect your Personal Data, we cannot guarantee its absolute security.

Children’s and Minors’ Privacy

The Service is not directed to, and we do not knowingly collect Personal Information from, anyone under the age of 13.

If you are a parent or guardian and you believe your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from anyone under the age of 13 without appropriate consent, we will take steps to remove that information from our servers as soon as reasonably possible.

Where we rely on consent as a legal basis for processing a child’s Personal Data in connection with an information society service, and the child is under 13, we will seek the consent of a person holding parental responsibility for the child before collecting and using their Personal Information, in accordance with the Data Protection Act 2018.

Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Notice of every site you visit.

We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third-party sites or services.

Changes to this Privacy Notice

We may update our Privacy Notice from time to time. We will notify you of any changes by posting the new Privacy Notice on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective, and update the “Last updated” date at the top of this Privacy Notice.

You are advised to review this Privacy Notice periodically for any changes. Changes to this Privacy Notice are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Notice, you can contact us: