Choosing recovery support is an important personal and financial decision. Recover360 is committed to explaining clearly what the programme includes, what it costs, how to access it and what participants and families can expect before any commitment is made.
The initial Recover360 pilot is being developed for adults aged 18 and over affected by ketamine dependence. Programme fees, enrolment dates and payment arrangements will be published before applications or enrolment open.
Until these details are confirmed, you are welcome to make an enquiry or register your interest. Any information provided directly will reflect the offer available at that time.
The confirmed programme fee will be published once the pilot offer, participant terms and payment arrangements have been finalised.
The published fee information will explain:
No person will be asked to make a financial commitment without receiving the applicable fee, terms and information about the service being offered.
The Recover360 programme is designed as one connected pathway. The final fee will reflect the support included within the participant’s agreed offer rather than a series of unrelated appointments.
Depending on the confirmed pathway, included support may comprise:
The final published offer will identify exactly what is included. It will not rely on this general description as a substitute for clear contractual information.
Recover360 is not a substitute for medical, psychiatric, emergency, inpatient or detoxification services. Unless expressly stated in the confirmed offer, the programme fee will not cover external services such as:
Where additional support is recommended, responsibility for arranging and funding it will be explained as clearly as possible.
Recover360 intends to provide clear payment information before enrolment. Any available deposit or instalment arrangement will be described alongside the total cost, payment dates and consequences of missed or late payment.
Payment flexibility should make the cost easier to manage without obscuring the full financial commitment. Instalments are a way of paying the agreed fee and do not reduce the total price unless explicitly stated.
The participant terms will explain applicable cancellation rights, any cooling-off period, what happens if a participant withdraws, and the circumstances in which Recover360 may pause or end participation.
Because the programme involves reserved professional capacity and coordinated delivery, refund arrangements may depend on timing, services already provided and contractual or statutory rights. These terms will be supplied before payment and should be read carefully.
Recover360 recognises that the cost of specialist support can create a significant barrier, particularly for younger adults and families already affected by the financial consequences of addiction.
As the organisation develops, we intend to pursue responsible funding partnerships, bursaries and subsidised places. These opportunities will only be advertised when funding has been secured and the eligibility, application and decision process is ready.
A commitment to widening access does not mean that financial assistance is currently available. The website and enquiry team will state the current position accurately.
The initial pilot is designed for adults aged 18 and over who are affected by ketamine dependence and may benefit from a structured, clinically coordinated recovery programme.
Young people aged 16–17 are an explicit part of Recover360’s planned service population. Following the adult pilot, a dedicated Young Person Pathway will be developed through the appropriate adolescent clinical, safeguarding, legal, insurance, workforce and digital arrangements.
The planned pathway is a defined next phase and should not be interpreted as currently available provision.
A formal diagnosis is not required to make an initial enquiry. You may contact Recover360 if you are concerned about your ketamine use, supporting someone you care about or considering a professional referral.
An enquiry allows you to receive information and consider whether an assessment may be appropriate. It does not confirm suitability, acceptance or the availability of a place.
Assessment helps Recover360 and the person making the enquiry understand whether the programme can provide an appropriate level of support.
It may consider substance use, physical and psychological wellbeing, relationships, current risk, existing professional involvement, practical circumstances, strengths, motivation and recovery goals.
If Recover360 is not suitable, participation needs to be deferred or another service is required first, this will be discussed respectfully. Safe practice includes recognising the limits of the programme.
Recover360 aims to make its information and remote programme as accessible as reasonably possible.
Prospective participants can tell us about communication preferences, disability, neurodiversity, sensory needs, technology barriers, language needs or other circumstances that may affect participation.
We will consider reasonable adjustments within the scope and safety of the service. Where needs require specialist provision that Recover360 cannot offer, we will explain this openly.
The initial pilot is for adults aged 18 and over affected by ketamine dependence who are able to participate safely in a structured remote recovery programme. Suitability is assessed individually.
No. You can make an enquiry while you are still using, trying to reduce or uncertain about change. Assessment will consider current use, risk, motivation and whether the programme can support you safely and appropriately.
No formal diagnosis or professional referral is required for a self-referral enquiry. Professionals can also refer with the individual's knowledge and appropriate agreement.
Recover360™ supports meaningful and sustained change through an individually understood recovery process. Expectations concerning substance use, safety and participation will be discussed during assessment and reflected clearly in the agreed programme pathway.
The initial model is designed for remote delivery, enabling national access within the geographical and professional limits of the service. Participants will need sufficient privacy, connectivity and access to a suitable device for relevant programme activities.
The confirmed offer will explain the period of active participation and any continuing-recovery support. The programme is designed to support both focused intervention and the consolidation of change over time.
Physical symptoms may require assessment and treatment by a GP, specialist service or urgent medical provider. Recover360™ can support recovery alongside appropriate healthcare, but it does not diagnose or treat ketamine-related medical conditions.
Family involvement may include education, support or agreed family-focused work where appropriate. Participation is guided by consent, confidentiality, safeguarding and the needs of everyone involved. Family members may also seek information and support in their own right.
No. An adult will ordinarily need to choose to participate and provide the relevant consent. Families can make an enquiry, share concerns and receive information about the support available.
Recovery Navigation provides continuity across the programme, helping participants connect therapeutic work with practical priorities, manageable next steps and everyday recovery.
Rfiveapp™ is Recover360™'s proprietary digital recovery platform. It supports everyday recovery through five connected pillars: Recover, Restore, Reconnect, Reinforce and Reclaim. It complements rather than replaces human and professional support.
No. Rfiveapp™ is not an emergency-monitoring or crisis-response service. Participants will receive clear information about how it is used, when information may be reviewed and how to seek urgent help.
Recover360™ aims to complement existing appropriate care. With relevant consent and clear responsibilities, communication or coordinated working may be possible. This will depend on clinical relevance, scope and the professionals involved.
Yes. Professionals can make a general enquiry without initially sharing unnecessary identifiable information. The professional referral process can then be used where appropriate.
Any current funded, bursary or subsidised places will be stated clearly. If no opportunity is advertised, financial support should not be assumed to be available. You can still ask about the current access position.
A launch date has not yet been published. The Young Person Pathway is planned as the next phase following the adult pilot and will be introduced through its dedicated clinical and safeguarding arrangements.
You will receive acknowledgement and information about the next appropriate step. This may include a brief initial conversation before assessment. An enquiry does not guarantee a programme place.
Recover360™ and Rfiveapp™ are not emergency, crisis-response, detoxification or acute medical services. If someone is in immediate danger, experiencing a medical emergency or requires urgent mental health support, contact the emergency services or an appropriate urgent NHS service.
If your question is not answered here, choose the enquiry route that best reflects what you need. We will respond with care, clarity and respect.
