Whether you are seeking support, concerned about someone you care about, considering a professional referral or interested in research or partnership, we welcome an initial enquiry.
You do not need to know exactly which service or pathway is right before contacting us. Choose the option that most closely describes your enquiry, and we will help you understand the appropriate next step.
An enquiry is not an assessment, confirmation of suitability or emergency referral. Please provide only the information requested and avoid sending detailed clinical records until a secure and appropriate process has been agreed.
Use the self-referral enquiry if you are concerned about your own ketamine use and would like to understand whether Recover360 may be appropriate.
Use the family and loved-one enquiry if you would like information, guidance or support concerning someone you care about. You can contact us even if they are not currently ready to seek help.
Use the professional referral route if you are working with someone who may benefit from Recover360. A separate professional enquiry is available for questions about suitability, clinical approach or coordinated working.
Visit the Research & Evidence area to access questionnaires for people with lived experience, families and loved ones, clinical and addiction professionals, and researchers — or make a research enquiry.
Use the partnership enquiry for conversations concerning referral relationships, evaluation, education, research, responsible collaboration or future service development.
Use the general contact form for organisational or administrative questions that do not belong within another route.
The self-referral form should be clear, proportionate and easy to complete. Its purpose is to support an initial conversation — not to conduct a full clinical assessment online. The form should request:
The form should not invite a detailed trauma history, extensive medical information or unnecessary special-category data at the initial enquiry stage.
After submitting an enquiry, you will receive confirmation that it has been received and information about the next step. This may involve a brief initial conversation before an assessment is offered.
Submission does not confirm that Recover360 is suitable or that a place is available. Where another service appears more appropriate, we will explain this respectfully and encourage an appropriate next step where possible.
Families and loved ones may contact Recover360 for general information and to understand the support currently available. The form should request:
Recover360 can receive information from a family member, but confidentiality and data-protection responsibilities may prevent us from confirming whether another person is participating or sharing information about their care.
A family enquiry does not create a clinical relationship with the person you are concerned about and cannot be used to compel an adult to participate.
The professional referral route should support safe initial consideration while collecting only the information necessary at that stage. The form should request:
Detailed records should be transferred only through an approved secure route and when their relevance, consent and lawful basis have been established.
Professionals seeking general information about eligibility, the clinical model, governance or collaborative working should use the professional enquiry form rather than submitting identifiable information about a potential participant.
Recover360 is developing dedicated questionnaires for:
Each questionnaire will include clear information about its purpose, voluntary participation, consent, privacy and how responses will be used.
Research enquiries should be used for questions about research activity, methodology, participation or potential academic collaboration. They should not be used for clinical referrals or urgent support.
Recover360 welcomes proportionate discussions with professionals, services, universities and organisations whose work aligns with clinically robust, person-centred recovery. A partnership enquiry may concern:
An initial conversation does not imply endorsement or a formal partnership. Any collaboration will require clear scope, responsibilities, governance and written agreement.
The general contact route is for organisational, administrative and website enquiries that do not require clinical information.
Please do not include sensitive health information in a general message. If your enquiry relates to support, family concerns, professional referral or research, use the dedicated route so that your information can be handled appropriately.
Recover360 will use the information submitted through an enquiry form to understand the nature of the contact, respond appropriately, manage the enquiry and meet relevant legal, safeguarding and professional responsibilities. Each form should link to clear privacy information explaining:
Submitting an enquiry should require an affirmative acknowledgement that the relevant privacy information has been read. Consent to receive general marketing should be separate, optional and unticked by default.
Enquiries will be treated with respect and appropriate confidentiality. Confidentiality is not absolute. Information may need to be used or shared where there is a lawful basis, a safeguarding concern, a serious risk of harm or another professional or legal obligation.
Where possible and appropriate, the person concerned will be informed about what action is being considered. Decisions will be proportionate to the circumstances and guided by the relevant clinical, safeguarding and data-protection responsibilities.
If you need help completing a form or require information in a different format, tell us through the accessibility option on the enquiry page. We will consider reasonable adjustments and alternative ways to communicate where possible.
Recover360 is not an emergency, crisis-response, detoxification or acute medical service. Enquiry forms are not monitored continuously and should never be used when an immediate response is required.
If someone is in immediate danger, experiencing a medical emergency or requires urgent mental health support, contact the emergency services or an appropriate urgent NHS service.
Concerning physical symptoms associated with ketamine use may require prompt medical assessment. Do not delay seeking medical help while waiting for Recover360 to respond.
Choose the enquiry route that best reflects what you need. We will treat your contact with care, clarity and respect.
